Returns & Exchange Policy

OVERVIEW

Our Return Policy lasts 90 days and it takes effect from the time you receive your purchase. If more than 90 days have gone by since delivery of your purchase, unfortunately we can't offer you a refund, exchange or price equivalent in store credit. For damaged product, we will send replacement after customer sends proof of defect if provided within 14 days.

Assuming you return your purchase within 90 days from receipt, to be eligible for a return:

1. Product must be in brand new condition, unused/unworn and in its original packaging.
2. Product packaging must be intact and returned to us in an appropriate shipping container.
3. Product must be returned to the return facility address provided by our customer service.
4. Must contact customer service to obtain an RMA# before processing returns.
5. A 10% restocking fee may be made on all goods returned, as well as reconditioning charge if required.

NON-RETURNABLE ITEMS

• Gift cards
• Downloadable software products
• Product is returned damaged

For reasons of health protection, sanitary and hygiene, unless they are faulty, we cannot offer refunds on our products unless they are returned within 14 days from the time you received your purchase, new, unused/unworn, and intact in their original packaging.

PROCESSING YOUR RETURN

To ensure the quick processing of your return please confirm the return facility address with our customer service at support@mvfbrands.com and provide us with the tracking number.

All products must be returned to the return facility address confirmed by our customer service agent, otherwise we may reject your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return will be processed within 90 days upon receipt of the returned item at the returns facility.

REFUNDS

We will credit the customer when the received package containing the originally ordered product(s), either opened or unopened, is postmarked within 90 days of the received date and the included RMA number obtained from customer service.

We refund all cases of fraud and unauthorized transactions including shipping and handling charges. Repetitive refunds are not permitted unless the product, as delivered to you, is defective.

Once a refund has been approved please allow for up to 5 business days for the refund to apply. Depending on the bank that issued the credit card, your refund can take up to 5 business days to appear on your credit card statement.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@mvfbrands.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@mvfbrands.com and send your return package to the return address above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.